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Return Policy

Shipping & Returns

All the products on are made to order and the process of production is initiated only after the order is placed and an order number is generated. As our company name suggests, Mati products originate from India. Our production, packaging and shipping are all done from there. It is our endeavour to produce and ship the order within two to three working weeks of the completion of purchase formalities. However, there may be unforeseen circumstances such as and not limited to natural disasters, political unrest, and transport strikes which may delay the shipping process. Should such an event occur we shall inform you on the delay in a timely manner.


Everyone has to have a few rules, even us( aka “Mati’s” return policy) We pride ourselves on our high quality handmade products made just for you, so

  • For any returns/refund kindly inform us within 2 days of receiving the goods. You have 14 days to return the item in spanking new condition from the date of receiving. If this item is in your possession for more than 7 days, it will be considered as USED and we will not be entitled to give you any refund or credit.
  • All returned items MUST be in the original packaging, not be altered, sized, damaged or wrong/replaced item. You must include return label in the package, and provide us with the shipping tracking number, and a specific reason for the return.
  • Charges for returning the goods will be borne by the buyer only
  • Shipping charges cannot be refunded. However, all refunds will be evaluated on case to case basis.

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